Shipping Policy
1. What are your delivery hours?
Our normal delivery is available every day, from 10 a.m. to 5 p.m except for bulk We also deliver on Public Holiday.
2. How much is the delivery cost?
Our standard delivery charge is RM 8 for the Kulaijaya area. RM10 delivery fee is charged for Senai/Johor Bahru area. If your order requires an extra charges our Customer Service Representatives will inform you.
3. How soon can I receive the order?
Orders received will be processed and delivered to your door step within 2 days if you make order before 12.00pm. Example: Order on 1/1/2021, it may be delivered on 1/1/2021 – 2/1/2021)
Orders received will be processed and delivered to your door step within 3 days if you make order after 12.00pm. Example: Order on 1/1/2021, it may be delivered on 1/1/2021 – 3/1/2021)
4. What is the minimum order for delivery?
There is no minimum order for delivery.
5. Do you accept Cash-On-Delivery (COD)?
Yes, you can make payment via cash upon receiving your order. We also accept credit/debit card on site via ipay88/TNG/Boost device. Our riders are well trained to handle all of the payment methods.
We have our own fleet of speedy “Riders” that will deliver your order right to your doorstep with a smile. Rest assured that your order will be handled with care by our trained pickers and riders.
Currently, we cover Johor area only.
8. What if I'm not home when my delivery arrives?
In such cases, our rider will place the goods in front of the destination and send clear photos to customer if you are not at home. If there is no one at home to receive the delivery, you can inform our Customer Service Representative at nbsccsb8599@gmail.com or call us at office cell phone number +6011-16329472 +6012-7628599 to reschedule the delivery time.
Our Customer Service Representative will contact you to reschedule the date and time of next delivery.
9. Can my family member or a representative receive my items on my behalf?
Yes, your family or representative may receive your items on your behalf.
10. What if my delivery is late?
There may be changes/delays to delivery, subject to weather conditions, order amount, rider availability and etc. For that reason, our Customer Service Representatives will call and inform you of any delay as soon as we can.
11. Can I self-collect my order?
Yes, you can self-collect your order at our outlet choose by you.
